Thank you for shopping with Lightwave Market LLC. We aim to ensure customer satisfaction with every purchase. Please review our Refund and Return Policy to understand how returns, exchanges, and refunds are handled.

1. Eligibility for Returns

You may request a return under the following conditions:

  • The item is unused and in its original packaging.
  • A return request is submitted within 30 days of delivery.
  • Proof of purchase is provided, such as an order number or receipt.

Items that are damaged due to misuse, wear and tear, or improper handling are not eligible for return.

2. Non-Returnable Items

Certain items cannot be returned for hygiene or safety reasons. These may include:

  • Personal care items
  • Opened consumables
  • Clearance or final sale products
  • Customized or special-order items

Please contact us if you are unsure about item eligibility.

3. Return Process

To initiate a return, please email us at sales@lightwavemarketllc.com with the following details:

  • Your name
  • Order number
  • Reason for return
  • Photos of the item, if applicable

Once your request is approved, we will provide instructions for returning the product.

4. Return Shipping

Customers are responsible for return shipping costs unless the return is due to:

  • A defective product
  • An incorrect item delivered
  • Damage caused during shipping

In such cases, Lightwave Market LLC will cover the return shipping charges.

5. Refunds

Refunds are issued after the returned item is inspected and approved. Once approved:

  • Refunds are processed to the original payment method.
  • Processing may take 5 to 10 business days, depending on your bank or payment provider.

If the returned item does not meet the required conditions, we may decline the refund.

6. Exchanges

If you need an exchange for the same item or a similar product, please contact us at sales@lightwavemarketllc.com. Exchanges are subject to product availability.

7. Damaged or Incorrect Items

If you receive a defective, damaged, or incorrect product, notify us within 7 days of delivery. Please include photos and a description of the issue. We will arrange a replacement or refund at no extra cost.

8. Order Cancellations

Orders may be canceled if they have not yet been processed or shipped. To request a cancellation, please contact us as soon as possible. If the order has already shipped, a return may be required instead.

9. Contact Information

For all return or refund inquiries, please contact:

Lightwave Market LLC
1001 S Main St 11435, Kalispell, MT 59901
Email: sales@lightwavemarketllc.com